Reservations should not be quoted an exact rate. Rather, they should be quoted a rate range (usually about a $6 to $10 spread) with the low-end of the range being the rate requested by the guest. In this way, if the exact room requested is not available when the guest arrives, the hotel can upgrade the guest to a more expensive accommodation and charge the higher end of the rate range quoted.

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Quoting a rate range allows flexibility for the hotel to upgrade guests if necessary, while still adhering to the quoted price range, thus maintaining customer satisfaction and maximizing revenue.

Reservations Should Not Be Quoted an Exact Rate