Component(s) of a service strategy statement include which of the following?
A) commitment from top-level ownership and management that service is a top priority in the company
B) commitment to develop and to administer a service management program
C) commitment to train employees to deliver service efficiently
D) commitment of financial resources to develop incentives for the employees who deliver the services
E) all of the above
Correct Answer:
Verified
Q1: Hospitality can be defined as which of
Q2: Hospitality is important to which of the
Q3: A financial commitment on the part of
Q5: It is not necessary to include employees
Q6: Studying the cycle of service in the
Q7: When the guest comes in contact with
Q8: The last four feet was a term
Q9: Employees should be screened for positive traits
Q10: Employees can be trained to deliver hospitality.
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