Studying the cycle of service in the lodging industry encompasses which of the following?
A) the services the guest will receive
B) highlight the inefficiencies built into the system
C) an effort that is best left to the marketing and sales department
D) both A and B
E) both A and C
Correct Answer:
Verified
Q1: Hospitality can be defined as which of
Q2: Hospitality is important to which of the
Q3: A financial commitment on the part of
Q4: Component(s) of a service strategy statement include
Q5: It is not necessary to include employees
Q7: When the guest comes in contact with
Q8: The last four feet was a term
Q9: Employees should be screened for positive traits
Q10: Employees can be trained to deliver hospitality.
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