Question 1

Hearing and listening are two separate concepts.

Accepted Answer

Correct:Hearing is the biological process of perceiving sounds and listening is the process of receiving and attending to a message.
Incorrect:Hearing is the biological process of perceiving sounds and listening is the process of receiving and attending to a message.

Question 2

In analytic listening, one will often engage in perspective-taking in order to gain insight into how another person may view the situation.

Accepted Answer

Correct:Perspective-taking is often used in empathic listening, which focuses on adopting the perspective of one's conversational partner.
Incorrect:Perspective-taking is often used in empathic listening, which focuses on adopting the perspective of one's conversational partner.

Question 3

In analytic listening, you must prepare yourself for receipt of the message by removing all physical distractions that may detract from your attention and attending to your emotional state and readiness to accept the message.

Accepted Answer

Correct:In analytic listening, it is important to make sure you are in the right state of mind to pay attention.
Incorrect:In analytic listening, it is important to make sure you are in the right state of mind to pay attention.

Question 4

Research has shown that multitasking does not affect our ability to attend to messages.

Accepted Answer

Correct:Research has shown that people have problems accomplishing a task and/or communicating effectively when trying to do more than one thing at once.
Incorrect:Research has shown that people have problems accomplishing a task and/or communicating effectively when trying to do more than one thing at once.

Question 5

Selective listening is an active hindrance to effective listening.

Accepted Answer

Correct:Selective listening is a passive hindrance to effective listening in which we attend only to the parts of a message that are important to us.
Incorrect:Selective listening is a passive hindrance to effective listening in which we attend only to the parts of a message that are important to us.

Question 6

You are assigned to a task force at your office to propose a more streamlined workflow process. As ideas are discussed and considered, each member of the task force must engage in _______ listening.
A) dialogic
B) empathic
C) analytic
D) critical

Accepted Answer

a.Correct. In dialogic listening, the parties seek to co-construct meaning and understand each other's thoughts through dialogue.
b.Incorrect. In dialogic listening, the parties seek to co-construct meaning and understand each other's thoughts through dialogue.
c.Incorrect. In dialogic listening, the parties seek to co-construct meaning and understand each other's thoughts through dialogue.
d.Incorrect. In dialogic listening, the parties seek to co-construct meaning and understand each other's thoughts through dialogue.

Question 7

Analytic listening, which is a more structured approach to paying attention to and processing a message, is also known as:
A) reception.
B) dialogic listening.
C) perspective-taking.
D) critical listening.

Accepted Answer

a.Incorrect. In analytic, or critical, listening, parties seek to analyze and/or critique the message.
b.Incorrect. In analytic, or critical, listening, parties seek to analyze and/or critique the message.
c.Incorrect. In analytic, or critical, listening, parties seek to analyze and/or critique the message.
d.Correct. In analytic, or critical, listening, parties seek to analyze and/or critique the message.

Question 8

Samuel's girlfriend has been accepted to a study abroad program. She tells him that she will be out of the country for four months, which may put a strain on their relationship. She notes that it will be more important than ever for them to communicate while she is away. Samuel thinks that his girlfriend is breaking up with him. Which step in analytic listening is he missing?
A) Prepare yourself for the receipt of the message.
B) Organize the message upon receipt.
C) Consider the message as a whole.
D) Determine a response to the message.

Accepted Answer

a.Incorrect. One must consider the complete message being delivered and determine its intent.
b.Incorrect. One must consider the complete message being delivered and determine its intent.
c.Correct. One must consider the complete message being delivered and determine its intent.
d.Incorrect. One must consider the complete message being delivered and determine its intent.

Question 9

Your roommate is upset about new hate crime legislation being discussed in your state. You are in agreement with the proposed legislation. In order to understand your roommate's position on the issue, you must practice _______ listening.
A) dialogic
B) empathic
C) analytic
D) critical

Accepted Answer

a.Incorrect. Empathic listening focuses on adopting the perspective of one's conversational partner.
b.Correct. Empathic listening focuses on adopting the perspective of one's conversational partner.
c.Incorrect. Empathic listening focuses on adopting the perspective of one's conversational partner.
d.Incorrect. Empathic listening focuses on adopting the perspective of one's conversational partner.

Question 10

The sales manager at a company is interviewing sales representatives. In order to organize the messages she receives from each interviewee, according to the steps in analytic listening, she:
A) takes notes.
B) turns off her cell phone.
C) clears her mind of the anxieties she's been feeling about the current sales figures.
D) looks for clues about the truthfulness of the messages.

Accepted Answer

a.Correct. In order to understand the basic structure of the message and remember the key concepts, it can be helpful to take notes.
b.Incorrect. In order to understand the basic structure of the message and remember the key concepts, it can be helpful to take notes.
c.Incorrect. In order to understand the basic structure of the message and remember the key concepts, it can be helpful to take notes.
d.Incorrect. In order to understand the basic structure of the message and remember the key concepts, it can be helpful to take notes.

Question 11

Analytic listening is best for:
A) reaching a consensus in a group.
B) understanding another person's point of view.
C) determining the truthfulness of a message.
D) getting to know a new friend.

Accepted Answer

a.Incorrect. In analytic listening, one critiques the message in order to determine its veracity.
b.Incorrect. In analytic listening, one critiques the message in order to determine its veracity.
c.Correct. In analytic listening, one critiques the message in order to determine its veracity.
d.Incorrect. In analytic listening, one critiques the message in order to determine its veracity.

Question 12

At the most basic level, noise often disrupts our _______ of a message.
A) reception
B) reaction
C) evaluation
D) retention

Accepted Answer

a.Correct. Noise may hinder our ability to receive the most basic elements of a message.
b.Incorrect. Noise may hinder our ability to receive the most basic elements of a message.
c.Incorrect. Noise may hinder our ability to receive the most basic elements of a message.
d.Incorrect. Noise may hinder our ability to receive the most basic elements of a message.

Question 13

Whenever Collin meets a new person, he repeats his or her name several times in the course of the conversation. Collin hopes that this will improve his:
A) attention.
B) reception.
C) retention.
D) evaluation.

Accepted Answer

a.Incorrect. Repeating certain elements of a message can aid in retention.
b.Incorrect. Repeating certain elements of a message can aid in retention.
c.Correct. Repeating certain elements of a message can aid in retention.
d.Incorrect. Repeating certain elements of a message can aid in retention.

Question 14

With regard to listening, evaluation involves:
A) devoting mental energy to a message.
B) hearing the message.
C) determining the type of response to a message.
D) making judgments about a message.

Accepted Answer

a.Incorrect. Evaluation involves thinking critically about the qualities of messages and making judgments about them.
b.Incorrect. Evaluation involves thinking critically about the qualities of messages and making judgments about them.
c.Incorrect. Evaluation involves thinking critically about the qualities of messages and making judgments about them.
d.Correct. Evaluation involves thinking critically about the qualities of messages and making judgments about them.

Question 15

Kateri's friend told her that her ex-boyfriend was spreading vicious rumors about her. Kateri is not sure whether to believe this information or what to do about it. She is having trouble working through the _______ stage of effective listening.
A) reception.
B) evaluation.
C) retention.
D) attention.

Accepted Answer

a.Incorrect. In the evaluation stage we make judgments about the veracity of a message and determine if we need to craft a response.
b.Correct. In the evaluation stage we make judgments about the veracity of a message and determine if we need to craft a response.
c.Incorrect. In the evaluation stage we make judgments about the veracity of a message and determine if we need to craft a response.
d.Incorrect. In the evaluation stage we make judgments about the veracity of a message and determine if we need to craft a response.

Question 16

After reading this chapter, your classmate labels his girlfriend's brother a conversational narcissist. Which of the following would exemplify a conversation with this kind of person?
A) When he hears that you disagree about politics, he calls you gullible and berates you for believing the lies that are spread on social media and through various news outlets.
B) He requests you always have coffee with him at a certain cafe, and then pretends to listen to your conversation while actually spending the whole time watching the barista, whom he has a crush on.
C) When you begin to tell him about a recent trip you took to Canada, he begins talking about the trip he took last year to Paris and proceeds to speak at length about all the glamorous things he did there.
D) He is in a meeting you are facilitating with a group of classmates for a project, and as soon as you finish talking about his task for the project, he starts talking to the person next to him about his date last night.

Accepted Answer

a.Incorrect. Conversational narcissism is attempting to seek attention by shifting the topic to focus on oneself.
b.Incorrect. Conversational narcissism is attempting to seek attention by shifting the topic to focus on oneself.
c.Correct. Conversational narcissism is attempting to seek attention by shifting the topic to focus on oneself.
d.Incorrect. Conversational narcissism is attempting to seek attention by shifting the topic to focus on oneself.

Question 17

Grady's mother is telling him about her recent findings in her genealogy search. As she gets deeper and deeper into the family tree, Grady loses track and finds himself merely nodding along while actually watching television. He is likely experiencing:
A) information overload.
B) active inattention.
C) ambushing.
D) competitive interruption by the television.

Accepted Answer

a.Correct. When we receive a large amount of knowledge, we may reach a point of information overload in which we can no longer take in new information. This can affect our level of attention.
b.Incorrect. When we receive a large amount of knowledge, we may reach a point of information overload in which we can no longer take in new information. This can affect our level of attention.
c.Incorrect. When we receive a large amount of knowledge, we may reach a point of information overload in which we can no longer take in new information. This can affect our level of attention.
d.Incorrect. When we receive a large amount of knowledge, we may reach a point of information overload in which we can no longer take in new information. This can affect our level of attention.

Question 18

People who engage in selective listening:
A) want to discredit the person who is speaking.
B) are only attending to a part of the message.
C) are only pretending to pay attention to the message.
D) want to direct the conversation toward themselves.

Accepted Answer

a.Incorrect. In selective listening, we only attend to those parts of the message that are interesting or important to us.
b.Correct. In selective listening, we only attend to those parts of the message that are interesting or important to us.
c.Incorrect. In selective listening, we only attend to those parts of the message that are interesting or important to us.
d.Incorrect. In selective listening, we only attend to those parts of the message that are interesting or important to us.

Question 19

Give examples of times in your life when you have had to use each of the different types of listening discussed in the text--dialogic, empathic, and analytic. What influenced your choice of listening style in each instance?

Accepted Answer

The answer of Give examples of times in your life...

Question 20

List and describe some barriers that you may encounter at each stage of listening--reception, attention, evaluation, action, and retention--that may make a message less effective.

Accepted Answer

The answer of List and describe some barriers that you...

Quiz 5: Listening

Hearing and listening are two separate concepts.

In analytic listening, one will often engage in perspective-taking in order to gain insight into how another person may view the situation.

In analytic listening, you must prepare yourself for receipt of the message by removing all physical distractions that may detract from your attention and attending to your emotional state and readiness to accept the message.

Research has shown that multitasking does not affect our ability to attend to messages.

Selective listening is an active hindrance to effective listening.

You are assigned to a task force at your office to propose a more streamlined workflow process. As ideas are discussed and considered, each member of the task force must engage in _______ listening.

Analytic listening, which is a more structured approach to paying attention to and processing a message, is also known as:

Your roommate is upset about new hate crime legislation being discussed in your state. You are in agreement with the proposed legislation. In order to understand your roommate's position on the issue, you must practice _______ listening.

The sales manager at a company is interviewing sales representatives. In order to organize the messages she receives from each interviewee, according to the steps in analytic listening, she:

Analytic listening is best for:

At the most basic level, noise often disrupts our _______ of a message.

Whenever Collin meets a new person, he repeats his or her name several times in the course of the conversation. Collin hopes that this will improve his:

With regard to listening, evaluation involves:

Kateri's friend told her that her ex-boyfriend was spreading vicious rumors about her. Kateri is not sure whether to believe this information or what to do about it. She is having trouble working through the _______ stage of effective listening.

After reading this chapter, your classmate labels his girlfriend's brother a conversational narcissist. Which of the following would exemplify a conversation with this kind of person?

Grady's mother is telling him about her recent findings in her genealogy search. As she gets deeper and deeper into the family tree, Grady loses track and finds himself merely nodding along while actually watching television. He is likely experiencing:

People who engage in selective listening:

Give examples of times in your life when you have had to use each of the different types of listening discussed in the text--dialogic, empathic, and analytic. What influenced your choice of listening style in each instance?

List and describe some barriers that you may encounter at each stage of listening--reception, attention, evaluation, action, and retention--that may make a message less effective.