Question 1

Which information system supports collaborations at the group work level:
A) Project Management System
B) Enterprise Resources Planning System
C) Customer Relationship Management System
D) Customer Account Management System
E) Word Processor

Accepted Answer

Project Management Systems support collaborations at the group work level by facilitating the planning, organizing, and managing of resources to achieve specific goals within a project, making it easier for teams to work together effectively.

Question 2

An example of collaboration software could be:
A) Windows Notepad
B) Instant Messenger
C) Windows Calculator
D) Windows Paint
E) Control Panel

Accepted Answer

Instant Messenger is an example of collaboration software because it allows multiple users to communicate and work together in real time, facilitating collaboration.

Question 3

Which of the following is a communication tool for collaboration between distributed users in an asynchronous way?
A) logs in a production room
B) instant Messenger
C) blog
D) remote video conferencing
E) local conferencing

Accepted Answer

Blogs are a form of asynchronous communication, allowing users to post content and comments at their convenience, facilitating collaboration without requiring simultaneous presence.

Question 4

Which of the following statements about teleconferencing is correct?
A) Outcomes from virtual team interactions using teleconferencing are always more positive than from face-to-face interaction;
B) Teleconferencing system is an example of Office Automation System; ;
C) With the multiple entries feature in teleconferencing, group members can express their thoughts anytime without waiting to speak;
D) Ideas expressed in text can carry richer information than those expressed with audio and visual cues;
E) Participation of group members is not constrained by their skills in typing with keyboard.

Accepted Answer

The answer of Which of the following statements about teleconferencing...

Question 5

WYSIWIS stands for:
A) what you search is what I search
B) what you share is what I share
C) what you study is what I study
D) what you see is what I see
E) what you send is what I send

Accepted Answer

WYSIWIS stands for "what you see is what I see," a term often used in the context of collaborative software and systems to describe a feature where all users see the same view or data presentation in real-time.

Question 6

Which of the following is an example of WYSIWIS?
A) the text-based operation menus in the conversation window of MSN messenger
B) the dial pad in Skype global telephony system
C) the top discussion thread in a bulletin board viewed on different days
D) the tool bar items displayed in the MS Outlook window of different user
E) contents in the shared space in an electronic meeting software

Accepted Answer

WYSIWIS, which stands for "What You See Is What I See," refers to a scenario where all participants in a digital environment see the same content in the same way. Option E, "contents in the shared space in an electronic meeting software," is an example of WYSIWIS because all participants in the electronic meeting see the same shared content simultaneously.

Question 7

The trust with a partner is established based on:
A) confidence with the partner
B) reliance on the partner
C) interest in the partner
D) skills owned by the partner
E) dictation from the partner

Accepted Answer

Confidence is the basis of trust.

Question 8

In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?
A) A customer has trust with an online store
B) A user is willing to use email as a method to communicate with friends;
C) A user purchased a book online following suggestions from his/her relatives;
D) A user receives an email from a friend saying that Skype is a good Internet telephony tool, and starts using Skype to make phone calls;
E) A user always had good experience with a home appliance store, and starts doing purchases on the store's Web site recently.

Accepted Answer

The user trusts the email technology itself as a reliable method for communication, rather than trusting a specific institution or person.

Question 9

If a customer did a transaction with an online store after getting recommendation from a friend, the trust with this online store was established through:
A) calculative process
B) prediction
C) transference process
D) intentionality
E) capability

Accepted Answer

The trust in this scenario was established through a transference process, where the customer's trust in the online store was influenced by the trust or positive recommendation of a friend. This means the customer's trust was transferred from a trusted person (the friend) to the online store.

Question 10

Media richness refers to:
A) the richness of the users that a specific media is applied to
B) the value of the information carried through a media
C) price of a media equipment
D) social cues and meaning that can be conveyed by a message through a media
E) the number of media devices used in an information system

Accepted Answer

Media richness refers to the ability of a communication medium to effectively convey social cues and meaning, allowing for a more nuanced and complete understanding of the message.

Question 11

Which of the following statements about media richness is appropriate?
A) The more media channels (e.g. audio, video, etc.) utilized in a system interface, the poorer information the system provides to users;
B) The more signals carried by a display, the poorer information can be delivered to users by the display;
C) The more diverse that the languages presented on a screen, the less rich information can be received by users;
D) Bulletin board is much richer in the media it carries compared to face to face communication;
E) The more formats (e.g. written, graphic, etc.) that information is presented in, the richer the information will be received by users.

Accepted Answer

Media richness theory suggests that information richness increases with the variety of formats used to present the information, as this can improve understanding and retention.

Question 12

Based on Information Richness Theory (IRT), which of the following communication mode is the richest one?
A) face-to-face
B) mail
C) teleconferencing
D) instant messaging
E) telephone conversation

Accepted Answer

Face-to-face communication is considered the richest form of communication according to Information Richness Theory because it allows for immediate feedback, multiple cues (verbal and non-verbal), and the personal touch.

Question 13

SIDE stands for:
A) social identity and de-individuation
B) social incorporation and de-corporation
C) social integrity and decomposition
D) social identity and de-identity
E) social input and development

Accepted Answer

SIDE stands for Social Identity and De-individuation Effects, which is a theory explaining how people's behaviors and perceptions can change when they are part of a group, often leading to a loss of self-awareness and an increase in conformity to group norms.

Question 14

Which of the following statements about social identity and de-individuation is appropriate?
A) Using information system for communication always help users strengthen their feelings about social identity;
B) Compared to face-to-face communication, a person may feel less belongingness when the communication happens through a communication system;
C) The psychological states in using communication systems can greatly enhance the impact of social norms on users;
D) "Flaming" in the use of listserv is a well-regulated behavior;
E) Individuation of users is a very typical effect on the user population brought by the application of collaboration systems.

Accepted Answer

Compared to face-to-face communication, a person may feel less belongingness when the communication happens through a communication system.

Question 15

The key argument of Social Identity Theory and De-individuation Processes (SIDE) is:
A) Information systems help protect users by hiding their identities;
B) Information systems de-individuate users by giving everyone the same appearance in the system;
C) Information systems such as email systems reduce the impact of social norms and constraints;
D) Information systems relies on numbers to identify users, which ignores all individual characteristics;
E) The use of information systems threatens the security of users' social identity.

Accepted Answer

Information systems such as email systems reduce the impact of social norms and constraints.

Question 16

In a group activity of generating ideas for a project, which of the following decision-making process losses may happen?
A) Members have problems of agreeing on forecasting;
B) The group may have limited resources to carry out the project;
C) People tend to think like others instead of arguing with them;
D) People cannot contribute because they are waiting for or interrupted by others;
E) Power games that lead to unproductive disputes may happen.

Accepted Answer

The answer of In a group activity of generating ideas...

Question 17

Electronic Meeting System (EMS) supports:
A) customer services
B) individual information management
C) inter-organizational communication
D) electronic transaction
E) group work

Accepted Answer

Electronic Meeting Systems (EMS) are specifically designed to support group work, facilitating collaboration, idea generation, and decision-making among team members.

Question 18

As a collaboration support system, a typical Electronic Meeting System supports collaboration that happens:
A) at the same time and in the same place
B) at different time but in the same place
C) at different time and in different place
D) at any time and in the same place
E) at any time and in any place

Accepted Answer

The answer of As a collaboration support system, a typical...

Question 19

In an electronic meeting system, the voting component that let meeting participants vote on ideas and priorities can support the ___ stage of group decision-making process.
A) logistics and control
B) idea generation
C) analysis
D) choice
E) post-decision

Accepted Answer

The voting component in an electronic meeting system supports the "choice" stage of the group decision-making process by allowing participants to make decisions or select among alternatives after ideas and priorities have been discussed and analyzed.

Question 20

In the following description about impact of Electronic Meeting System (EMS) on group participation and decisions, which one is appropriate?
A) Anonymity makes irrelevant contributions from meeting participants become prevalent in electronic meetings;
B) The ability of participants to work in parallel (on either the same or different subjects) increases a sense of group achievement;
C) Anonymous criticism makes premature convergence to suboptimal resolutions becomes inevitable;
D) EMS divides a group decision process into multiple stages, leaving no chance for the group to stay focused during the process;
E) A system interface that only allows short comments always discourages new ideas being presented.

Accepted Answer

The ability of participants to work in parallel increases efficiency and can enhance the sense of group achievement, as it allows for more contributions within the same timeframe. This is a recognized benefit of Electronic Meeting Systems (EMS).

Quiz 12: Interpersonal Relationship, Collaboration and Organization

Which information system supports collaborations at the group work level:

An example of collaboration software could be:

Which of the following is a communication tool for collaboration between distributed users in an asynchronous way?

Which of the following statements about teleconferencing is correct?

WYSIWIS stands for:

Which of the following is an example of WYSIWIS?

The trust with a partner is established based on:

In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?

If a customer did a transaction with an online store after getting recommendation from a friend, the trust with this online store was established through:

Media richness refers to:

Which of the following statements about media richness is appropriate?

Based on Information Richness Theory (IRT) , which of the following communication mode is the richest one?

SIDE stands for:

Which of the following statements about social identity and de-individuation is appropriate?

The key argument of Social Identity Theory and De-individuation Processes (SIDE) is:

In a group activity of generating ideas for a project, which of the following decision-making process losses may happen?

Electronic Meeting System (EMS) supports:

As a collaboration support system, a typical Electronic Meeting System supports collaboration that happens:

In an electronic meeting system, the voting component that let meeting participants vote on ideas and priorities can support the ___ stage of group decision-making process.

In the following description about impact of Electronic Meeting System (EMS) on group participation and decisions, which one is appropriate?