In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?
A) A customer has trust with an online store
B) A user is willing to use email as a method to communicate with friends;
C) A user purchased a book online following suggestions from his/her relatives;
D) A user receives an email from a friend saying that Skype is a good Internet telephony tool, and starts using Skype to make phone calls;
E) A user always had good experience with a home appliance store, and starts doing purchases on the store's Web site recently.

Question

Quizplus · Accepted Answer

The user trusts the email technology itself as a reliable method for communication, rather than trusting a specific institution or person.

In HCI, Users May Have Trust on Either an Underlying