An activity associated to customer relationship management process is:
A) Design distribution network to deliver goods on-time
B) Tailor goods and services to meet the needs of customer groups
C) Design manufacturing processes to create goods that customers want
D) Design and implement customer response procedures
E) Develop cross-functional product teams, that includes customers and suppliers
Correct Answer:
Verified
Q1: A supply chain is the network of
Q2: _ means sharing information, collaborating, and coordinating
Q3: According to the textbook, a recent survey
Q4: Supply chain process integration is difficult because
Q5: Benefits of collaboration and information sharing between
Q7: Customer service management is:
A)Create and maintain customer
Q8: An activity associated to customer service management
Q9: An activity associated to demand management process
Q10: Order fulfillment is:
A)Make goods to satisfy target
Q11: An activity associated to manufacturing flow management
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