Customer service management is:
A) Create and maintain customer relationship
B) Manage product returns and disposal
C) Balance customer requirements with supply chain capabilities
D) Satisfy customer orders
E) Interact with customers to maintain customer satisfaction effectively
Correct Answer:
Verified
Q2: _ means sharing information, collaborating, and coordinating
Q3: According to the textbook, a recent survey
Q4: Supply chain process integration is difficult because
Q5: Benefits of collaboration and information sharing between
Q6: An activity associated to customer relationship management
Q8: An activity associated to customer service management
Q9: An activity associated to demand management process
Q10: Order fulfillment is:
A)Make goods to satisfy target
Q11: An activity associated to manufacturing flow management
Q12: An activity associated to supplier relationship management
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