As Stan and Anna Walicki meet with the account representative at Landmark Bank,they are shown a sample of what their monthly statement will look like.Providing such sample documents allows Landmark to add tangibility to which of the following service qualities?

Question

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Providing a sample document of the monthly statement adds tangibility to the search quality of the service, as it allows the customers to evaluate and assess the service before making a commitment.

As Stan and Anna Walicki Meet with the Account Representative