Quality dimensions that are shared between products and services include reliability, responsiveness, assurance and empathy.
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Q1: High quality always means high value.
Q2: Deming developed the use of statistical process
Q3: Crosby's quality philosophies are built around "four
Q4: Like other capabilities that add value, capabilities
Q6: The PDCA cycle creates a structure for
Q7: Process-focused benchmarking is used when a business
Q8: ISO9000 clearly specifies a level of product
Q9: The framework of quality that consisted of
Q10: Which of the following statement is not
Q11: One of the ways product quality and
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