Which of the following statement is not true about the components of TQM?
A) The TQM framework is based on three principles.
B) The internal customer is the ultimate recipient of quality.
C) Improvement of service- and product-oriented production processes focus on the elimination of variability.
D) A culture that embraces the customer's view of quality in all aspects of the business is required.
E) Meeting customer expectations requires that the outcome of the processes be same every time.
Correct Answer:
Verified
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