Which of the following statements is true about dimensions of quality for product and services?
A) The dimensions of quality combine to provide an overall level of satisfaction with quality, which . contributes to the overall perception of value.
B) Customers view the quality dimensions of product and service separately.
C) Assurance and empathy are quality dimensions that are shared between product and services.
D) Quality dimensions for products are much more difficult to achieve than those of services.
Correct Answer:
Verified
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