In an effort to balance financial and nonfinancial performance measures, an organization may choose a balanced scorecard (BSC). Manufacturers, service entities, and governmental organizations often use this tool to assess performance. Which of the following best represents the four traditional perspectives provided by BSC?
A) Financial, Customer, External Business Process, Learning and Growth
B) Financial, Customer, Internal Business Process, Learning and Growth
C) Financial, Customer, Internal Business Purpose, Learning and Growth
D) Financial, Vendor, Internal Business Process, Learning and Growth

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards and the four perspectives they utilize. Choice B is correct because it correctly identifies the four traditional perspectives. The other choices list four perspectives where at least one of the choices is incorrect.

In an Effort to Balance Financial and Nonfinancial Performance Measures