In an effort to balance financial and nonfinancial performance measures, an organization may complete a balanced scorecard (BSC). Manufacturers, service entities, and governmental organizations often use this tool to assess performance. Which of the following best represents the correct ordering from lowest to highest level of the four traditional perspectives?
A) Customer, Financial, Internal Business Process, Learning and Growth
B) Financial, Customer, Learning and Growth, Internal Business Process
C) Financial, Internal Business Process, Customer, Learning and Growth
D) Learning and Growth, Internal Business Process, Customer, Financial

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards and their four perspectives. Choice D is correct in that it both identifies the four perspectives correctly and lists them in the correct order. The other choices list the four perspectives in the incorrect order.

In an Effort to Balance Financial and Nonfinancial Performance Measures