Sarah is the general manager for an electronics company, and they are currently evaluating company's performance for the year. Sarah decided to use a balanced scorecard (BSC) to look at both financial and nonfinancial metrics. Which of the following would be an appropriate objective to be implemented from the internal business process perspective?
A) Increase operating income growth
B) Increase quality and decrease timing of shipping online orders
C) Increase revenue per department
D) Staff training for superior customer service

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards and the appropriate objective to use for one of the perspectives. Choice B is correct since it correctly identifies an objective appropriate from the internal business process perspective for an electronics company. The other choices contain an objective of one of the other three perspectives of the BSC.

Sarah Is the General Manager for an Electronics Company, and They