The balanced scorecard (BSC) commonly measures what a company considers important from four different perspectives. The BSC must integrate with the organization's mission, vision, and strategy, but it is predominantly a performance measurement tool to compare actual results against desired objectives. Which of the following supports the rationale for the learning and growth perspective?
A) A happy customer will share their recommendation with others.
B) A happy employee is a productive employee.
C) A shareholder will be happy when we strive to increase company value.
D) A well-functioning process will help the company achieve it operational goals.

Question

Quizplus · Accepted Answer

This question requires familiarity with the four perspectives in the BSC and knowledge of what would support a rationale for one of them. Choice B is the only choice of the four that supports the rationale for the learning and growth perspective. The other three choices support one of the other three perspectives.

The Balanced Scorecard (BSC) Commonly Measures What a Company Considers