The management team for an Italian restaurant has started its annual review of the overall performance of the organization. In an effort to include both financial and nonfinancial measures, they will complete a balanced scorecard (BSC). If they are focusing on the learning and growth perspective, then which of the following would be an appropriate initiative and measure to increase employee satisfaction?
A) Initiative: Implement employee wellbeing program, and Measure: Average employee satisfaction rating
B) Initiative: Implement employee wellbeing program, and Measure: Percent of employees who complete the program
C) Initiative: Implement training program, and Measure: Average employee satisfaction rating
D) Initiative: Implement training program, and Measure: Percent of employees who complete the program

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards and appropriate initiatives to take and measures to use to achieve objectives as seen from given perspectives. Choice A correctly identifies both an initiative and a measure that are appropriate for employee satisfaction for an Italian restaurant. The remaining three choices contain a combination of initiatives and measures that are inappropriate for increasing employee satisfaction for an Italian restaurant.

The Management Team for an Italian Restaurant Has Started Its