The components of the customer value package include all of the following except
A) past experience
B) price
C) technical and functional service quality
D) company image
Correct Answer:
Verified
Q198: All of the following are examples of
Q199: The advantage of using internal measures of
Q200: The process of attempting to regain a
Q201: The goal of a service recovery program
Q202: Dissatisfaction and poor service quality are not
Q204: The first step in determining a customer
Q205: The lack of tangible assets of a
Q206: The inability of a service to be
Q207: The simultaneous production and consumption of a
Q208: The unwanted or random levels of service
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