The lack of tangible assets of a service that can be seen, touched, smelled, heard, or tasted prior to a purchase is called ____________________.
Correct Answer:
Verified
Q200: The process of attempting to regain a
Q201: The goal of a service recovery program
Q202: Dissatisfaction and poor service quality are not
Q203: The components of the customer value package
Q204: The first step in determining a customer
Q206: The inability of a service to be
Q207: The simultaneous production and consumption of a
Q208: The unwanted or random levels of service
Q209: The level of mental and physical effort
Q210: The availability and accessibility of a service
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