The unwanted or random levels of service quality customers receive when they patronize a service is ____________________.
Correct Answer:
Verified
Q203: The components of the customer value package
Q204: The first step in determining a customer
Q205: The lack of tangible assets of a
Q206: The inability of a service to be
Q207: The simultaneous production and consumption of a
Q209: The level of mental and physical effort
Q210: The availability and accessibility of a service
Q211: The actual interaction point between the consumer
Q212: The process of diagramming a service operation
Q213: The process of deciding the cause of
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