The process of deciding the cause of a service failure or poor services is called _________________________.
Correct Answer:
Verified
Q208: The unwanted or random levels of service
Q209: The level of mental and physical effort
Q210: The availability and accessibility of a service
Q211: The actual interaction point between the consumer
Q212: The process of diagramming a service operation
Q214: In measuring service quality, _ refer to
Q215: In measuring service quality, _ refers to
Q216: In measuring service quality, _ refers to
Q217: In measuring service quality, _ refers to
Q218: The process of attempting to regain a
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