Question 1

Discuss the difference between, upward, downward, and horizontal communication in an organization and provide an example of each type.

Accepted Answer

The answer of Discuss the difference between, upward, downward, and...

Question 2

Classify each of the four types of communication networks in terms of their density (dense or sparse) and centralization (centralized or decentralized). Explain which types of networks might be best suited for simple versus complex tasks and why.

Accepted Answer

The answer of Classify each of the four types of...

Question 3

The proper timing of a message is:

Accepted Answer

The timing of a message is important because it can affect how the message is received and interpreted by the recipient. Sending a message at the wrong time can result in the recipient being too busy or distracted to fully understand and respond to the message. Therefore, it is crucial to consider the timing when communicating important information.

Question 4

Discuss three disadvantages and three advantages to using technology for communication in the workplace.

Accepted Answer

The answer of Discuss three disadvantages and three advantages to...

Question 5

Complete the following: 1) Identify the two categories of barriers to effective communication; 2) list the different barriers in each category; and 3) describe one barrier from each category.

Accepted Answer

The answer of Complete the following: 1) Identify the two...

Question 6

All of the following are common barriers to communication EXCEPT:

Accepted Answer

All the options listed (status difference, self-interest, personal space, and poor listening) are recognized as common barriers to effective communication.

Question 7

Networks can have ________member(s).

Accepted Answer

Networks can have a varying number of members, from a few to many, depending on their size and purpose.

Question 8

Define nonverbal communication and identify three nonverbal clues that might indicate that someone is lying. Explain a type of business situation where being able to read body language would be important.

Accepted Answer

The answer of Define nonverbal communication and identify three nonverbal...

Question 9

Communication can occur in a_________ direction.

Accepted Answer

Communication can occur in a downward direction, which is from a higher level to a lower level in the organizational hierarchy, such as from a manager to an employee. It can also occur in an upward direction, which is from a lower level to a higher level, such as from employees to their supervisors or managers. Horizontal communication also takes place between individuals or groups at the same level in an organization, such as between departments within a company. Therefore, communication can occur in all three directions, making choice D the correct answer.

Question 10

_______is an informal electronic communication site that reaches a wide audience.

Accepted Answer

A blog is an informal electronic communication site that reaches a wide audience. While the internet is the platform that supports websites and blogs, it is not a specific site or platform on its own. An intermediary, mediator, and arbitrator are all terms used to describe a third party that helps facilitate communication or resolve disputes, but they do not necessarily refer to an electronic communication site.

Question 11

Managers should be ________to communication that travels through informal channels.

Accepted Answer

Managers should be sensitive to communication that travels through informal channels as it may provide valuable information about the concerns, issues, and interests of employees that may not be shared through formal channels. Being oblivious, unaware or blind to such communication can lead to missed opportunities to address important issues and concerns of employees.

Quiz 9: Communication