Leadership training that helps change leaders improve their listening skills is likely to be most effective in improving the organization's ability to maintain or create competitive advantages by improving leaders' ability to:
A) find useful ways to deal with resistance as it occurs.
B) anticipate potential resistance to change before problems occur.
C) eliminate resistance to change through the use of political tactics.
D) educate associates about the problems created by resistance to change.
E) implement coercive measures that offset efforts to resist change.

Question

Quizplus · Accepted Answer

Improving listening skills will help leaders anticipate potential resistance to change before problems occur. This will allow them to proactively address any concerns and minimize the resistance, thus improving the organization's ability to create or maintain competitive advantages. Options A, C, D, and E are less directly related to improving listening skills and may not have as significant an impact on the organization's ability to effectively deal with resistance to change.

Leadership Training That Helps Change Leaders Improve Their Listening Skills