Department members with strong emotional ties are being split up to help new divisions get started. Some of the members are angry; others are depressed. None are happy about the changes. The organization can most effectively manage this change by:
A) publicly ignoring their feelings while allowing department members time to work through their feelings on their own.
B) giving department members the choice to participate in the changes or not.
C) acknowledging department members' feelings and providing support to assist them in accepting the changes.
D) persuading department members to comply by promising that the changes will be temporary.
E) finding a different method of meeting the needs of the new divisions.

Question

Quizplus · Accepted Answer

The best way to manage this change is to acknowledge the department members' feelings and provide support to assist them in accepting the changes. This will show that the organization is sensitive to their emotions and is invested in their well-being. By providing support, the members are more likely to accept the changes and work towards making the new divisions successful. Ignoring their feelings or persuading them to comply will only lead to resentment and resistance. Giving them a choice may not be feasible, especially if the changes are necessary for the organization's growth. Finding a different method may also not be possible or practical. Overall, acknowledging and providing support is the most effective way to manage this change.

Department Members with Strong Emotional Ties Are Being Split Up