Many people have never learned the basics of telephone courtesy and effectiveness necessary to convey a good business image.
Correct Answer:
Verified
Q2: Explain ways to diffuse the customer's anger
Q3: How can you keep a caller on
Q4: One problem with not seeing the person
Q5: Many customers get their first impression of
Q6: Calling yourself Mr. or Ms. may give
Q8: Callers should always:
A) be professional.
B) try to
Q9: An answer after two rings or less
Q10: Titles convey:
A) uniqueness.
B) credibility.
C) pompousness.
D) stuffiness.
Q11: The first step in handling an upset
Q12: Call center employees should compensate for the
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