Call center employees should compensate for the fact that callers are "flying blind"in that they receive few nonverbal cues.

Name: Call center employees should compensate for the fact that callers are "flying blind"in that they receive few nonverbal cues.
Brand: Quizplus
Rating: 4.9 (40 reviews)

Question

Quizplus · Accepted Answer

Call center employees should compensate for the lack of nonverbal cues in phone communication by using clear, empathetic verbal communication and actively listening to understand the caller's needs and emotions.

Call Center Employees Should Compensate for the Fact That Callers