An answer after two rings or less conveys efficiency and a willingness to serve.
Correct Answer:
Verified
Q4: One problem with not seeing the person
Q5: Many customers get their first impression of
Q6: Calling yourself Mr. or Ms. may give
Q7: Many people have never learned the basics
Q8: Callers should always:
A) be professional.
B) try to
Q10: Titles convey:
A) uniqueness.
B) credibility.
C) pompousness.
D) stuffiness.
Q11: The first step in handling an upset
Q12: Call center employees should compensate for the
Q13: The key to holding interest in a
Q14: To end a call:
A) say "thank you"
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