Businesses that institute effective customer retention programs may see profits increase by howmuch?
A) 15-30%
B) 25-100%
C) 10-20%
D) 20-40%

Question

Quizplus · Accepted Answer

Studies and research in the field of customer relationship management have shown that businesses that implement effective customer retention programs can see their profits increase by 25-100%. This is because retaining existing customers is generally more cost-effective than acquiring new ones, and loyal customers tend to spend more over time.

Businesses That Institute Effective Customer Retention Programs May See Profits