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In the Example in the Text, a Dissatisfied Customer at Happy

Question 8

Multiple Choice

In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how much in revenues and other lost customers over a ten-year period?


A) $43,000 and 12 other lost customers
B) $198,000 and 21 other lost customers
C) $86,000 and 15 other lost customers
D) $442,000 and 17 other lost customers

Correct Answer:

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