According to the _____ framework, a firm must increase the value offered to its customers by choosing and effectively implementing one of the following three: operational excellence, product leadership, or customer intimacy.

Question

Quizplus · Accepted Answer

The correct framework is the "value disciplines" model, which posits that companies can outperform rivals by excelling in one of three areas: operational excellence, product leadership, or customer intimacy.

According to the _____ Framework, a Firm Must Increase the Value