Everyone who waits tables at Outback Steakhouses is instructed to visit with customers as much and as often as possible. It is not unusual for your waitress or waiter to sit down at your table and start a conversation. The friendliness of the restaurant is promoted in its ads. The behavior of its food servers is a _____ of that service.

Question

Quizplus · Accepted Answer

The behavior of the food servers, as described, acts as a physical representation of the service's friendliness, which is promoted in the restaurant's ads. This means they embody or manifest the service quality being advertised.

Everyone Who Waits Tables at Outback Steakhouses Is Instructed to Visit