As a result of layoffs in the technology industry, many trained computer professionals have found themselves unemployed and have formed third-party tech support companies like Geek to Go and GeekXpress to help ultimate consumers with computer installation and operating problems. When a computer technician visits a customer's home to install a fast-access network, the visit is an example of a:

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When a computer technician visits a customer's home to install a fast-access network, it is an example of a service encounter. This is because it involves a direct interaction between the service provider (the technician) and the customer, specifically aimed at providing a service (in this case, installing a network).

As a Result of Layoffs in the Technology Industry, Many