Question 1

According to our textbook, reductions in costs caused by undesirable performance represent the benefits of

Accepted Answer

Reductions in costs caused by undesirable performance are typically seen as benefits of control systems. Control systems are designed to monitor and adjust operations and performance, which can lead to cost savings by identifying inefficiencies and preventing errors or deviations from standards.

Question 2

Jacob Trueman is interested in the probability that the process being controlled will consistently behave in an acceptable manner. Jacob is concerned with

Accepted Answer

Jacob's interest in the probability that the process being controlled will consistently behave in an acceptable manner directly relates to the reliability of the system. Reliability concerns how dependable the system is in performing its intended function under specified conditions over a certain period.

Question 3

__________ refers to the probability that the object or process being controlled will consistently behave in an acceptable manner.

Accepted Answer

Reliability refers to the likelihood that a system or component will perform its required functions under stated conditions for a specified period of time. It is about consistency and dependability in performance.

Question 4

When deciding to implement a new screening device for new applicants at their plant, management was concerned that the new device be __________. Their greatest fear was that they would receive complaints or lawsuits if the device was not capable of consistently evaluating employees over time.

Accepted Answer

The correct answer is "reliable" because reliability refers to the consistency of a measure over time, which is what the management is concerned about in ensuring the device can consistently evaluate employees.

Question 5

Control focuses on the __________ of the operating system.

Accepted Answer

Control in the context of operating systems focuses on all aspects of the system's operation, including the inputs (data or commands that are received by the system), the transformation process (how the system processes or manipulates the inputs), and the outputs (the results produced by the system). This comprehensive approach ensures that the system operates efficiently and effectively, managing resources and tasks to meet user and application demands.

Question 6

Which of the following types of control is often referred to as preventive control?

Accepted Answer

Feedforward control is considered a preventive control because it focuses on preventing problems before they occur by monitoring inputs and adjusting processes in advance.

Question 7

The type of control that focuses on detecting undesirable material, financial, or human resources that serve as inputs to the transformation process is referred to as

Accepted Answer

Feedforward control focuses on identifying and preventing potential problems before they occur, particularly by monitoring the quality and quantity of resources (material, financial, or human) before they enter the production process.

Question 8

Sarah Jennings, a production engineer for Sunshine Computer, is particularly concerned about the material, financial, and human resources that serve as inputs to the transformation process at her company. Sarah is concerned about

Accepted Answer

Feedforward control focuses on the regulation of inputs (material, financial, and human resources) to prevent future problems, which aligns with Sarah Jennings' concerns about the inputs to the transformation process at Sunshine Computer.

Question 9

One of the reasons McDonald's has such crisp french fries is that the company has a stringent set of standards for the potatoes it buys. McDonald's standards in this area is a form of

Accepted Answer

McDonald's stringent set of standards for the potatoes it buys is an example of feedforward control. This type of control involves setting standards and guidelines in advance to prevent problems before they occur, ensuring that the input meets the desired quality standards to achieve the desired output, in this case, crisp french fries.

Question 10

Before any lumber is sent to a construction site, contractor Jack Smith inspects every truckload of wood for defects and quality. This preventive control step can best be described as which of the following?

Accepted Answer

The answer of Before any lumber is sent to a...

Question 11

Jerry Junkins, the CEO of Texas Instruments, is very careful to select suppliers that provide his company with high-quality component parts. Making sure that the inputs to a production process are of high quality is a form of

Accepted Answer

Feedforward control focuses on the regulation of inputs (human, material, and financial resources that flow into the organization) to ensure that they meet the standards necessary for the transformation process. By selecting high-quality suppliers, Jerry Junkins is ensuring that the inputs to the production process meet the necessary quality standards before the production process begins, which is a characteristic of feedforward control.

Question 12

The best way to prevent problems in the transformation process is to practice

Accepted Answer

Feedforward control is the most effective way to prevent problems in the transformation process because it involves taking preventive measures and making adjustments before the process begins, thereby avoiding potential issues from occurring.

Question 13

__________ focuses on the transformation process to ensure that it is functioning properly.

Accepted Answer

Concurrent control focuses on monitoring and adjusting the transformation process in real-time to ensure it is functioning properly.

Question 14

Jack Baker is concentrating his control efforts on monitoring ongoing activities to ensure that the transformation process is functioning properly. Jack is concentrating on which type of control?

Accepted Answer

Concurrent control focuses on monitoring ongoing activities to ensure they are aligned with standards, which is what Jack is doing by ensuring the transformation process functions properly.

Question 15

Which of the following correctly matches the type of control with its appropriate focus in the transformation process?

Accepted Answer

Concurrent control focuses on the processes and activities that are part of the transformation process, ensuring that operations are carried out correctly as they happen.

Question 16

One of the reasons Emerson Electric is able to price its electronics products 10 percent below the competition is because the company's manufacturing (or transformation process) is very efficient. Emerson's close monitoring of its activities in this area is a form of

Accepted Answer

Emerson Electric's close monitoring of its manufacturing activities as they occur is an example of concurrent control. Concurrent control involves monitoring and adjusting ongoing activities to ensure that goals are achieved, which aligns with the description of Emerson's approach to maintaining efficiency in its transformation process.

Question 17

The type of control that focuses on discovering undesirable output and implementing corrective action is called

Accepted Answer

Feedback control is the process of monitoring outputs to discover if they meet the desired quality, standards, or goals, and taking corrective action if necessary. This type of control looks at results after they are completed to ensure that the final outcome meets the expected standards.

Question 18

Gina Owens, a service manager at a major hotel, is concentrating her control efforts on discovering undesirable outputs and implementing corrective action. Gina is concentrating on which type of control?

Accepted Answer

Feedback control focuses on using information about past performance to correct deviations from the acceptable standard. Gina's efforts to discover undesirable outputs and implement corrective actions based on those findings align with the principles of feedback control.

Question 19

This type of control is sometimes referred to as "corrective control because it is intended to discover undesirable output and implement corrective action.

Accepted Answer

Feedback control is designed to discover undesirable outputs after they occur and then to implement corrective actions to correct the situation.

Question 20

Which form of control focuses on the output phase of the throughput process?

Accepted Answer

Feedback control focuses on the output phase of the throughput process by analyzing the final results and then using this information to correct or improve future outputs.

Quiz 15: Organizational Control in a Complex Business Environment