Rather than formally convene his employees for a meeting regarding the potential for layoffs due to decreased productivity, a plant manager decided to use the grapevine to spread the word. She reasoned that employees would hear the "informal word from one another and their productivity rates would collectively increase in response to the fear of losing their jobs. This use of the grapevine is more formally known as __________ of communication.
A) horizontal channels
B) vertical channels
C) spontaneous channels
D) community channels
E) peer channels

Question

Quizplus · Accepted Answer

The grapevine is an informal network used for spontaneous communication among employees at any level within an organization, making "spontaneous channels" the correct term.

Rather Than Formally Convene His Employees for a Meeting Regarding