Question 1

Michael Wells has acted upon a request from his supervisor and will now relay information back to him. This exchange of information back to a supervisor is called __________ communication.
A) upward
B) downward
C) horizontal
D) grapevine
E) informal

Accepted Answer

Upward communication refers to the flow of information from subordinates to superiors or from employees to management. In this scenario, Michael Wells is sending information back to his supervisor, which is a classic example of upward communication.

Question 2

__________ communication typically provides information to managers from their subordinates.
A) Informal
B) Downward
C) Horizontal
D) Grapevine
E) Upward

Accepted Answer

Upward communication is the flow of information from subordinates to managers or from lower levels of an organization to higher levels. It's a way for employees to share their insights, feedback, and reports with upper management.

Question 3

Melanie Jacobs is the CEO of Alameda Art. One thing Melanie does to facilitate communication in her company is encourage all of her employees to send her e-mail discussing any topics or concerns. In this illustration, Melanie is encouraging __________ communications.
A) lateral
B) upward
C) downward
D) horizontal
E) vertical

Accepted Answer

Melanie is encouraging upward communication, as she is inviting employees to communicate their concerns or topics directly to her, who is in a higher position in the organizational hierarchy.

Question 4

__________ communication is that which flows both within and between departments.
A) Informal
B) Downward
C) Grapevine
D) Horizontal
E) Upward

Accepted Answer

Horizontal communication is the flow of information across departments and between individuals on the same level within an organization, facilitating coordination and collaboration.

Question 5

A recent study revealed that less than __________ percent of managers' total communication was directed toward their supervisors.
A) 5
B) 15
C) 25
D) 35
E) 50

Accepted Answer

The study found that less than 15 percent of managers' total communication was directed toward their supervisors.

Question 6

One well-known study found that approximately __________ percent of the information transmitted through the grapevine was correct.
A) 80
B) 60
C) 40
D) 20
E) 10

Accepted Answer

The study found that approximately 80 percent of the information transmitted through the grapevine was correct.

Question 7

__________ of communication are casual, opportunistic, and informal communication paths that arise from the social relationships that evolve in an organization.
A) Horizontal channels
B) Vertical channels
C) Spontaneous channels
D) Community channels
E) Peer channels

Accepted Answer

Spontaneous channels of communication refer to the casual, opportunistic, and informal paths of communication that naturally emerge within an organization due to the social interactions and relationships among its members. These are not officially designated paths but rather evolve organically as people interact.

Question 8

Rather than formally convene his employees for a meeting regarding the potential for layoffs due to decreased productivity, a plant manager decided to use the grapevine to spread the word. She reasoned that employees would hear the "informal word from one another and their productivity rates would collectively increase in response to the fear of losing their jobs. This use of the grapevine is more formally known as __________ of communication.
A) horizontal channels
B) vertical channels
C) spontaneous channels
D) community channels
E) peer channels

Accepted Answer

The grapevine is an informal network used for spontaneous communication among employees at any level within an organization, making "spontaneous channels" the correct term.

Question 9

Social relationships that evolve within an organization produce communication channels that are neither required nor controlled by management. This type of communication is known as
A) formal.
B) informal.
C) horizontal.
D) temporary.
E) static.

Accepted Answer

Informal communication refers to the exchange of information that occurs outside of the formal, structured communication channels of an organization. It is not mandated or directly controlled by management and often occurs naturally among employees.

Question 10

Jim heard a rumor from an employee in another division that a 250-person reduction in the workforce was to occur next month. This informal flow of information through the organization is called the
A) network.
B) bulletin board.
C) grapevine.
D) formal communication channel.
E) vertical communication.

Accepted Answer

The informal flow of information through an organization, such as rumors or unofficial discussions, is referred to as the "grapevine." This term captures the unofficial, often rapid spread of information, ideas, or rumors among employees within an organization.

Question 11

The informal flow of messages throughout an organization is called the
A) grapevine.
B) network.
C) lateral communication channel.
D) discrete communication forum.
E) bulletin board.

Accepted Answer

The informal flow of messages throughout an organization is referred to as the "grapevine." This term captures the unofficial, casual, and often rapid spread of information within an organization.

Question 12

While attending training sessions at her company's headquarters in New York, Amy heard a rumor that the CEO of her company might be replaced. This informal flow of information throughout an organization is called the
A) vertical communication channel.
B) electronic communication network.
C) bulletin board.
D) channel.
E) grapevine.

Accepted Answer

The informal flow of information throughout an organization, such as rumors about changes in leadership, is commonly referred to as the "grapevine." This term captures the unofficial, non-structured, and widespread nature of such communication.

Question 13

Which of the following statements about the "grapevine is inaccurate?
A) The grapevine can be quite beneficial.
B) Information carried by the grapevine is often accurate.
C) The grapevine is an influence to be considered in all management actions.
D) The grapevine is the formal flow of messages throughout an organization.
E) One well-known study found that approximately 80 percent of the information transmitted through the grapevine was correct.

Accepted Answer

The grapevine refers to the informal communication network within an organization, not the formal flow of messages. Formal communication follows the official pathways outlined by the organization's hierarchy, while the grapevine operates outside of these channels.

Question 14

An example of spontaneous channel of communication.
A) Horizontal
B) Vertical
C) Upward
D) Grapevine
E) Downward

Accepted Answer

The grapevine is a spontaneous channel of communication, as it is informal and not officially sanctioned by the organization. It arises naturally among people and spreads information quickly without following the formal structure.

Question 15

Which of the following is not a principle of effective feedback?
A) It is based on a foundation of trust.
B) It is specific rather than general.
C) It is given when the receiver appears ready to accept it.
D) It should include all possibilities of how to confront an issue.
E) It is should avoid evaluative inferences about motives or feelings.

Accepted Answer

Effective feedback should be specific, timely, and based on trust, avoiding broad or evaluative statements about motives or feelings. Including all possibilities of how to confront an issue is not a principle of effective feedback, as feedback should be focused and actionable.

Question 16

Which of the following is not a guideline for effective listening?
A) listen for message content
B) avoid listening for feelings
C) be sensitive to both verbal and nonverbal messages
D) be attentive
E) be patient

Accepted Answer

Avoiding listening for feelings is not a guideline for effective listening. Effective listening involves understanding both the content of the message and the emotions or feelings conveyed, which can be critical for effective communication.

Question 17

Which of the following would help to achieve good communication?
A) Reduce feedback to save time.
B) Think of an answer while listening to increase accuracy of listening.
C) Reduce distractions.
D) Never repeat anything.
E) Only choices a and b above are correct.

Accepted Answer

Reducing distractions helps to achieve good communication by allowing both the speaker and the listener to focus on the message being conveyed, leading to better understanding and engagement.

Question 18

Match each term with the correct statement below.
-all forms of spoken information
A) communication
B) oral communication
C) written communication
D) nonverbal communication
E) electronic mail
F) videoconferencing

Accepted Answer

Oral communication refers to all forms of spoken information, distinguishing it from written, nonverbal, and other forms of communication.

Question 19

Match each term with the correct statement below.
-a computer-based system that allows individuals to exchange and store messages through computerized text-processing and communication networks
A) communication
B) oral communication
C) written communication
D) nonverbal communication
E) electronic mail
F) videoconferencing

Accepted Answer

Electronic mail (email) is a computer-based system that enables individuals to exchange and store messages through computerized text-processing and communication networks.

Question 20

Match each term with the correct statement below.
-all messages that are nonlanguage responses
A) communication
B) oral communication
C) written communication
D) nonverbal communication
E) electronic mail
F) videoconferencing

Accepted Answer

Nonverbal communication refers to all messages that are nonlanguage responses, including facial expressions, gestures, and body language, among others. It does not involve spoken or written words.

Quiz 11: Communicating Effectively Within Diverse Organizations

Michael Wells has acted upon a request from his supervisor and will now relay information back to him. This exchange of information back to a supervisor is called __________ communication.

__________ communication typically provides information to managers from their subordinates.

Melanie Jacobs is the CEO of Alameda Art. One thing Melanie does to facilitate communication in her company is encourage all of her employees to send her e-mail discussing any topics or concerns. In this illustration, Melanie is encouraging __________ communications.

__________ communication is that which flows both within and between departments.

A recent study revealed that less than __________ percent of managers' total communication was directed toward their supervisors.

One well-known study found that approximately __________ percent of the information transmitted through the grapevine was correct.

__________ of communication are casual, opportunistic, and informal communication paths that arise from the social relationships that evolve in an organization.

Social relationships that evolve within an organization produce communication channels that are neither required nor controlled by management. This type of communication is known as

Jim heard a rumor from an employee in another division that a 250-person reduction in the workforce was to occur next month. This informal flow of information through the organization is called the

The informal flow of messages throughout an organization is called the

While attending training sessions at her company's headquarters in New York, Amy heard a rumor that the CEO of her company might be replaced. This informal flow of information throughout an organization is called the

Which of the following statements about the "grapevine is inaccurate?

An example of spontaneous channel of communication.

Which of the following is not a principle of effective feedback?

Which of the following is not a guideline for effective listening?

Which of the following would help to achieve good communication?

Match each term with the correct statement below. -all forms of spoken information

Match each term with the correct statement below. -a computer-based system that allows individuals to exchange and store messages through computerized text-processing and communication networks

Match each term with the correct statement below. -all messages that are nonlanguage responses