Question 1

Match each term with the correct statement below.
-the technologies that use live video to unite widely dispersed company operations

Accepted Answer

Videoconferencing is the technology that uses live video to unite widely dispersed company operations, allowing participants in different locations to see and hear each other in real-time.

Question 2

Match each term with the correct statement below.
-a process in which one person or group transmits some type of information to another person or group

Accepted Answer

Communication is the broad process of transmitting information between people or groups, encompassing all the other specific forms listed.

Question 3

Match each term with the correct statement below.
-letters, memos, policy manuals, reports, forms, and other documentation used to share information in the organization

Accepted Answer

Written communication includes letters, memos, policy manuals, reports, forms, and other documentation used to share information within an organization.

Question 4

Match each term with the correct statement below.
-information that flows from individuals in higher levels of an organization to those in lower levels

Accepted Answer

Downward communication refers to the flow of information from higher levels of an organization to those at lower levels, such as from managers to employees.

Question 5

Match each term with the correct statement below.
-the lateral information flows that occur both within and between departments for the purpose of coordination

Accepted Answer

Horizontal communication refers to the flow of information between peers within the same organizational level, often across different departments, to facilitate coordination and collaboration.

Question 6

Match each term with the correct statement below.
-information that flows to managers from their subordinates

Accepted Answer

Upward communication refers to the flow of information from lower levels of an organization to higher levels, such as from employees to managers.

Question 7

Match each term with the correct statement below.
-the tangible forms of coded symbols that are intended to give a particular meaning to data

Accepted Answer

Messages are the tangible forms of coded symbols that are intended to give a particular meaning to data, as they represent the actual content or information being communicated.

Question 8

Match each term with the correct statement below.
-the translation of received messages into interpreted meanings

Accepted Answer

Decoding is the process where the receiver interprets the message's symbols and tries to understand its meaning, which matches the description given.

Question 9

Match each term with the correct statement below.
-the carrier of the message or the means by which the message is sent

Accepted Answer

The channel is the medium through which a message is transmitted from sender to receiver, such as spoken words, written text, or electronic communication.

Question 10

Match each term with the correct statement below.
-the setting in which a communication takes place

Accepted Answer

Social context refers to the environment or setting in which communication occurs, including the cultural, social, and physical conditions that influence the communication process.

Question 11

Match each term with the correct statement below.
-the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey

Accepted Answer

The answer of Match each term with the correct statement...

Question 12

Match each term with the correct statement below.
-any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages

Accepted Answer

Noise refers to any internal or external interference or distraction that can cause distortion in the sending and receiving of messages, affecting the clarity and understanding of the communication.

Question 13

Match each term with the correct statement below.
-translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose

Accepted Answer

Encoding is the process of translating ideas or messages into a systematic set of symbols, language, or gestures that express the communicator's purpose.

Question 14

Match each term with the correct statement below.
-the imprecise nature of our language means that individuals often use different meanings or interpretations of the same word without realizing it

Accepted Answer

The term "language characteristics" directly relates to the nuances and variability in language use, including how the imprecise nature of our language can lead to different interpretations of the same word by different individuals. This encompasses the idea that language is not always exact and can be subject to individual interpretation.

Question 15

Match each term with the correct statement below.
-this occurs whenever the capacity of a communication medium to process information is exceeded

Accepted Answer

Information overload occurs when the amount of input to a system exceeds its processing capacity, leading to issues such as difficulty in understanding issues and making decisions.

Question 16

Match each term with the correct statement below.
-this term describes the process of selecting, organizing, and interpreting environmental stimuli to provide meaningful experiences

Accepted Answer

Perception is the psychological process through which humans interpret and organize sensory information to produce a meaningful experience of the world.

Question 17

Match each term with the correct statement below.
-when senders and receivers come from different cultural backgrounds, breakdowns in the communication process are more likely

Accepted Answer

Cross-cultural diversity refers to the differences in cultural backgrounds, which can lead to misunderstandings and communication breakdowns when senders and receivers are from different cultures.

Question 18

Match each term with the correct statement below.
-pressure in this area may cause individuals to focus on information that helps expedite the decision-making process; feedback may be impaired or absent

Accepted Answer

Time pressures can lead individuals to focus on information that helps expedite the decision-making process, and under such pressures, feedback may be impaired or absent.

Question 19

Match each term with the correct statement below.
-absent this set of qualities, the communicating parties concentrate their energies on defensive tactics, rather than on conveying and understanding meaning

Accepted Answer

Trust and credibility are essential for effective communication. Without them, individuals are more likely to focus on protecting themselves rather than on the exchange of ideas and understanding.

Question 20

Match each term with the correct statement below.
-because males and females are often treated differently from childhood, they tend to develop different perspectives, attitudes about life, and communication styles

Accepted Answer

Gender differences refer to the distinctions in characteristics, behaviors, and roles typically associated with being male or female, which are influenced by social, cultural, and psychological factors, including the way individuals are treated and socialized from childhood.

Quiz 11: Communicating Effectively Within Diverse Organizations

Match each term with the correct statement below. -the technologies that use live video to unite widely dispersed company operations

Match each term with the correct statement below. -a process in which one person or group transmits some type of information to another person or group

Match each term with the correct statement below. -letters, memos, policy manuals, reports, forms, and other documentation used to share information in the organization

Match each term with the correct statement below. -information that flows from individuals in higher levels of an organization to those in lower levels

Match each term with the correct statement below. -the lateral information flows that occur both within and between departments for the purpose of coordination

Match each term with the correct statement below. -information that flows to managers from their subordinates

Match each term with the correct statement below. -the tangible forms of coded symbols that are intended to give a particular meaning to data

Match each term with the correct statement below. -the translation of received messages into interpreted meanings

Match each term with the correct statement below. -the carrier of the message or the means by which the message is sent

Match each term with the correct statement below. -the setting in which a communication takes place

Match each term with the correct statement below. -the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey

Match each term with the correct statement below. -any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages

Match each term with the correct statement below. -translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose

Match each term with the correct statement below. -the imprecise nature of our language means that individuals often use different meanings or interpretations of the same word without realizing it

Match each term with the correct statement below. -this occurs whenever the capacity of a communication medium to process information is exceeded

Match each term with the correct statement below. -this term describes the process of selecting, organizing, and interpreting environmental stimuli to provide meaningful experiences

Match each term with the correct statement below. -when senders and receivers come from different cultural backgrounds, breakdowns in the communication process are more likely

Match each term with the correct statement below. -pressure in this area may cause individuals to focus on information that helps expedite the decision-making process; feedback may be impaired or absent

Match each term with the correct statement below. -absent this set of qualities, the communicating parties concentrate their energies on defensive tactics, rather than on conveying and understanding meaning

Match each term with the correct statement below. -because males and females are often treated differently from childhood, they tend to develop different perspectives, attitudes about life, and communication styles