Question 1

While documenting a patient history, the medical assistant does not make eye contact with the patient. This is an example of which of the following?

Accepted Answer

Lack of eye contact during patient interaction can be perceived as disinterest or inattentiveness, which falls under negative nonverbal communication. It can hinder the establishment of rapport and trust between the medical assistant and the patient.

Question 2

How should the medical assistant handle a misdirected fax of patient information?

Accepted Answer

The medical assistant should fax a request to the incorrect fax number asking for the destruction of the document to ensure the confidentiality of patient information is maintained.

Question 3

The patient's temperature is 97.F and is listed in the medical chart as: T97.6SF (Ax). Which of the following is the least accurate method of taking body temperature?

Accepted Answer

D

Question 4

Which of the following is a principle of medical asepsis that includes the safety measures of clean water, laws to protect the public from contaminated food, and availability of antimicrobial medications?

Accepted Answer

Infection control encompasses various practices designed to prevent the spread of infectious diseases, including ensuring access to clean water, enforcing laws to protect the public from contaminated food, and making antimicrobial medications available. These measures are aimed at reducing the risk of infection and maintaining a safe and healthy environment.

Question 5

When scheduling appointments, you should consider all of the following, except

Accepted Answer

Considering patient gender when scheduling appointments is generally not relevant unless it pertains to specific medical treatments or preferences for gender-specific practitioners in sensitive cases. The other options (flexibility, analyzing patient flow, legal issues, and waiting time) are all relevant factors to consider for efficient and effective appointment scheduling.

Question 6

A series of steps an employee is required to perform to maintain clinical and quality assurance is called which of the following?

Accepted Answer

A procedure is a set of instructions or steps an employee follows to perform a particular task or function, including maintaining clinical and quality assurance standards.

Question 7

Which of the following types of scissors or instruments may be straight or curved, with a combination of blades?

Accepted Answer

Operating scissors can be straight or curved and may have a combination of blade types (sharp/blunt) to suit different surgical needs.

Question 8

Which of the following medications should not be administered by mouth?

Accepted Answer

Insulin is a protein that would be broken down by digestive enzymes if taken orally, so it is administered via injection.

Question 9

Which of the following terms describes an abnormal sensitivity to a drug?

Accepted Answer

Idiosyncrasy refers to an abnormal or unusual reaction to a drug that is not related to the dose, often due to genetic differences in metabolism or immune response.

Question 10

A plan that covers employees in the event of injury or illness resulting in disability is referred to as

Accepted Answer

Disability insurance is specifically designed to provide income in the event an employee is unable to work due to injury or illness.

Question 11

Which of the following is an example of horizontal communication?

Accepted Answer

Horizontal communication refers to the flow of information between individuals, departments, or units at the same level of the organizational hierarchy. Choice B, when a supervisor communicates with another supervisor, is an example of horizontal communication because it involves two individuals at the same managerial level exchanging information.

Question 12

The physician tells a patient she has a stone in a bursa of a synovial joint, and that she needs to have an incision into the joint to remove the stone. Which of the following medical terms describes the procedure to remove the stone?

Accepted Answer

Bursolithotomy is the correct term for the procedure to remove a stone (litho-) from a bursa. The prefix "burs-" refers to the bursa, and the suffix "-otomy" means cutting into or incision, making "Bursolithotomy" the specific procedure for removing a stone from a bursa.

Question 13

During a patient interview, which of the following actions best encourages the patient to express more information that can be collected for data?

Accepted Answer

Asking open-ended questions encourages patients to provide more detailed responses, offering a broader understanding of their condition or concerns, unlike closed-ended questions that limit answers to a simple yes or no.

Question 14

Which of the following terms best describes microbes that grow and live in the absence of oxygen?

Accepted Answer

Anaerobes are organisms that grow and live in the absence of oxygen.

Question 15

Eating too much food containing iodine may cause an increase in which of the following serum levels?

Accepted Answer

Iodine is essential for the synthesis of thyroid hormones, including thyroxine (T4). Excessive iodine intake can lead to increased production of thyroxine.

Question 16

Inflammation of the uveal tract including the iris, ciliary body, and choroid of the eyes is known as

Accepted Answer

Uveitis is the inflammation of the uveal tract, which includes the iris, ciliary body, and choroid of the eyes.

Question 17

According to the guidelines established by the American Records Management Association, which of the following represents the first filing unit in the name Mrs. Laila Jade Newton-Ross when filing alphabetically?

Accepted Answer

The first filing unit in a name, according to the American Records Management Association guidelines, is the last name or surname. In this case, "Newton-Ross" is considered a hyphenated last name, with "Newton" being the first part of the last name and thus the first filing unit.

Question 18

A term used by BCBS plans that describes the fee based on actual fees charged by most physicians in the community is referred to as

Accepted Answer

The term "customary maximum" is used by Blue Cross Blue Shield (BCBS) plans to describe the fee based on the actual fees charged by most physicians in the community. This approach helps in determining the maximum amount the insurance will cover for a particular service, based on the customary charges in the area.

Question 19

The forty-eight-year-old female underwent a cholecystectomy two days ago. She has fever, chills, nausea, vomiting, and jaundice. The physician's dictation in the previous sentence should be entered under which of the following headings in the medical record?

Accepted Answer

The answer of The forty-eight-year-old female underwent a cholecystectomy two...

Question 20

Good writing style demands all of the following, except

Accepted Answer

Good writing style emphasizes simplicity, courtesy, and clarity to ensure the message is easily understood and respectful. Letterhead, however, is a design or template for stationery rather than a component of writing style.

Quiz 10: Appointments, Scheduling, Medical Records, Filing, Policies, and Procedures