One reason companies should pay attention to customer satisfaction is that it influences whether consumers will buy from the same company again.
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Verified
Q35: Ethnography involves describing and understanding consumer behavior
Q36: Shop-a-longs are a type of ethnographic research.
Q37: Evaluation of non-considered alternatives is a fundamental
Q38: ACSI stands for American Companies' Sales Index.
Q39: Although satisfaction can vary from one product
Q41: It is usually more expensive to retain
Q42: There is a perfect relationship between customer
Q43: Customer delight comes when customers are satisfied
Q44: Although satisfaction influences customer retention, it has
Q45: It has been suggested by some that
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