There is a perfect relationship between customer satisfaction and customer retention.
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Q37: Evaluation of non-considered alternatives is a fundamental
Q38: ACSI stands for American Companies' Sales Index.
Q39: Although satisfaction can vary from one product
Q40: One reason companies should pay attention to
Q41: It is usually more expensive to retain
Q43: Customer delight comes when customers are satisfied
Q44: Although satisfaction influences customer retention, it has
Q45: It has been suggested by some that
Q46: Although dissatisfaction is an essential prerequisite for
Q47: Companies should encourage dissatisfied customers to voice
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