An Auto Service Firm Has Purchased New State-Of-The-Art Equipment to Diagnose

An auto service firm has purchased new state-of-the-art equipment to diagnose a car's front end. The equipment prints out the car's performance, as well as the manufacturer's standard for the car. In addition, the system recommends new parts and services such as ball joints or wheel alignment. This system represents

A) service variability.
B) peripheral services.
C) the industrialization of services.
D) service tangibility.