A quick-oil-change retailer seeks to maintain its advertised 15-minute oil-change policy. To meet the promoted time, the firm developed a timetable. In the first part, a service representative asks the customer to park his or her car in a parking spot near a service bay - 10 seconds. In another segment, one attendant adds oil, while another vacuums the car's interior - 3 minutes. This map of the service exchange is called a

Question

Quizplus · Accepted Answer

A service blueprint is a detailed diagram that shows the process of providing a service to a customer, including all the interactions and steps involved. In this scenario, the map of the service exchange detailing the steps and time involved in the oil-change process is best described as a service blueprint.

A Quick-Oil-Change Retailer Seeks to Maintain Its Advertised 15-Minute Oil-Change