Question 1

Which of the following is not an example of a building block for trust?

Accepted Answer

Empathy is a key component of building trust, as it involves understanding and sharing the feelings of others, whereas sympathy alone may not foster the same level of connection and trust.

Question 2

To show respect toward others, you should do all the following except:

Accepted Answer

Making physical contact is not universally accepted as a way to show respect. Cultural norms vary widely, and what is considered respectful in one culture may be seen as inappropriate or invasive in another. Being on time, using someone's name, and dressing appropriately are generally accepted ways to show respect across various cultures.

Question 3

To build trust with others, you should do all the following except:

Accepted Answer

Being serious is not a universal requirement for building trust. Trust can be built through a variety of behaviors including reliability, honesty, and competence. Being too serious can sometimes be counterproductive, as it may not allow for the development of a comfortable or open relationship.

Question 4

Trust of others in health care is essential because of all the following except:

Accepted Answer

Trust in healthcare is fundamentally about relying on the competence, cooperation, and integrity of others. The statement "Co-workers must be accountable before being accountable yourself" suggests a conditional approach to accountability that is contrary to the principles of mutual trust and responsibility in healthcare settings. Effective healthcare delivery, competence, and mutual trust among professionals are essential components of trust in healthcare, making the other options incorrect in this context.

Question 5

Organizations that do not foster trust among their employees suffer all the following except:

Accepted Answer

Low employee compensation is not a direct result of a lack of trust among employees in an organization. Trust issues can lead to low morale, high turnover, and dissatisfied patients due to poor communication and teamwork, but compensation levels are typically determined by other factors such as budget, market rates, and job performance.

Question 6

Being transparent helps you build trust by:

Accepted Answer

Being transparent involves acknowledging your weaknesses and challenges, which can build trust as it shows honesty and a willingness to improve.

Question 7

Which of the following is an example of an organization that trust its employees?

Accepted Answer

Providing tuition reimbursements for more training and education shows that an organization trusts its employees to grow and improve their skills, which benefits both the employees and the organization.

Question 8

Empathy is:

Accepted Answer

Empathy involves understanding and sharing the feelings of another person, which is accurately described in option A.

Question 9

The part of the human brain most responsible for the ability to form empathy is:

Accepted Answer

The limbic system is crucial for emotional processing and is involved in the formation of empathy, as it helps us understand and share the feelings of others.

Question 10

Which of the following is not a good attribute for a health professional?

Accepted Answer

Confidence, while important, can sometimes be perceived negatively if it crosses into arrogance, potentially hindering effective communication and patient care. Empathy, emotional intelligence, and social intelligence are universally recognized as positive attributes for health professionals, enhancing their ability to understand, communicate with, and effectively treat patients.

Question 11

Social intelligence includes all the following except:

Accepted Answer

Social intelligence involves understanding and managing interpersonal relationships, which includes clear communication, awareness, good manners, and empathy. Talkativeness, however, does not necessarily contribute to social intelligence, as effective communication often involves listening and understanding others, not just speaking.

Question 12

Situational awareness can involve all the following except:

Accepted Answer

Situational awareness in healthcare primarily involves being aware of patient needs and the environment to provide timely and effective care. Doing things strictly in order or on time, even if it means making patients wait, contradicts the principle of being responsive to patient needs and adapting to the situation, which is a key component of situational awareness. Choices A, B, and D are actions that contribute to creating a positive and aware healthcare environment.

Question 13

Skills for forming empathic relationships with patients include all the following except:

Accepted Answer

Observing what patients are wearing does not directly contribute to forming empathic relationships. Empathy involves understanding and sharing the feelings of others, which is better achieved through withholding judgment, observing body language, and asking questions to learn more about them as individuals.

Question 14

Experiences you can pursue that will help you build empathy skills include all the following except:

Accepted Answer

Listening to classical music, while beneficial for many aspects of mental health and intelligence, does not directly involve engaging with perspectives or emotions in the same way that reading a novel, watching a film, or watching a play does. These activities involve narratives and characters, which can help build empathy by encouraging the viewer or reader to understand and feel the emotions of others.

Question 15

Mirroring helps build empathy because:

Accepted Answer

Mirroring, which involves imitating another person's gestures, speech patterns, or attitudes, can signal empathy by showing that we are paying attention and understand their emotions. This nonverbal communication can make the other person feel seen and understood, thereby fostering a deeper emotional connection.

Question 16

Organizational empathy is defined as:

Accepted Answer

Organizational empathy refers to the widespread practice of empathy within an organization to better understand and meet the needs of customers, rather than being limited to training, specific groups, or purposes.

Question 17

Which of the following is true of prejudice in the health profession?

Accepted Answer

Acts of prejudice in the health profession, including racism and intolerance, can still occur within health care facilities, often manifesting in more subtle forms. This contradicts the notion that prejudice is absent from medical settings or that it can be openly expressed without consequence.

Question 18

Multiculturalism can involve all the following except:

Accepted Answer

Multiculturalism refers to the coexistence of diverse cultures, where culture includes racial, religious, or cultural groups and is manifested in customary behaviors, cultural assumptions, and values, patterns of thinking, and communicative styles. It typically does not refer to the interactions between individuals within the same family unit, such as how two siblings might interact, which is more related to family dynamics than cultural diversity.

Question 19

All the following are benefits of diversity except for:

Accepted Answer

The answer of All the following are benefits of diversity...

Question 20

A system where a diverse group of people develop their respective cultures within a common society is called:

Accepted Answer

The answer of A system where a diverse group of...

Quiz 5: Building Relationships