Errors due to inadequate or outdated work instructions can be best diagnosed using run and control charts.
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Q9: A control chart describes variation in product
Q10: A histogram is a chart that shows
Q11: Cause-and effect-analysis involves formulating diagnostic signals that
Q12: Lead indicator information usually identifies quality problems
Q13: A scatter diagram is a plot of
Q15: A flowchart is a plot of two
Q16: Variations in customer service leading to poor-quality
Q17: A Pareto chart prioritizes the causes of
Q18: Organizations usually sort costs of quality by
Q19: Customer satisfaction is the degree to which
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