Organizations usually sort costs of quality by quality activity and express them as a percentage of total costs.
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Q13: A scatter diagram is a plot of
Q14: Errors due to inadequate or outdated work
Q15: A flowchart is a plot of two
Q16: Variations in customer service leading to poor-quality
Q17: A Pareto chart prioritizes the causes of
Q19: Customer satisfaction is the degree to which
Q20: Wasted time would generally be categorized as
Q21: Redoing customer service is classified as an
Q22: Field testing products in use at customer
Q23: Performance measurement is classified as an appraisal
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