Internal failure activities are required to correct defective processes, products, and services that are detected after they have been delivered to customers.
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Q19: Customer satisfaction is the degree to which
Q20: Wasted time would generally be categorized as
Q21: Redoing customer service is classified as an
Q22: Field testing products in use at customer
Q23: Performance measurement is classified as an appraisal
Q25: Engaging in marketing activities to improve a
Q26: The Malcolm Baldrige Quality Award is awarded
Q27: The Deming Prize is awarded to companies
Q28: New product or service development time is
Q29: Production cycle time is the elapsed time
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