Which of the following statements is True about the return-on-quality (ROQ) view of quality management
A) Assumes that improvements in quality will always result in improved organizational performance
B) Assumes that there is a trade-off between the costs of quality and the benefits of improving quality
C) Has a goal of exceeding customers' quality expectations
D) Assumes that customers are willing to pay a premium for higher quality products and services

Question

Quizplus · Accepted Answer

The return-on-quality (ROQ) view of quality management recognizes that there is a balance to be found between the costs associated with improving quality and the benefits that these improvements bring. It does not assume that quality improvements will always lead to better organizational performance (A), nor does it primarily focus on exceeding customer expectations (C) or assume customers are willing to pay a premium for higher quality (D).

Which of the Following Statements Is True About the Return-On-Quality