Which of the following is not an external failure activity? A) Resolving customer complaints B) Settling product liability C) Disposing of scrap D) Field replacements

Question

Quizplus · Accepted Answer

Disposing of scrap is considered an internal failure activity because it occurs before the product reaches the customer. External failure activities are those that occur after the product has been delivered to the customer, such as resolving customer complaints, settling product liability, and field replacements.

Which of the Following Is Not An External Failure Activity