Which of the following would be a balanced scorecard measure in the financial performance area?
A) Customer retention rate
B) Employee turnover
C) Percentage of lost customers
D) Return on sales

Question

Quizplus · Accepted Answer

Return on sales is a financial metric that measures the profitability of a company, making it a relevant measure for the financial performance area of a balanced scorecard.

Which of the Following Would Be a Balanced Scorecard Measure