Six Sigma and lean management both result in benefits to customers and members of the supply chain. However, the tools used by each method are very different. Six Sigma would utilize all of the following tools except for:

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Kaizen is a tool associated with lean management, focusing on continuous improvement, rather than Six Sigma, which uses tools like experimental design, process controls, process mapping, and statistical analysis.

Six Sigma and Lean Management Both Result in Benefits to Customers