With CRM the salesperson does more than just create sales. In helping create value for the customer, which of the following is not among the important goals for salespeople?
A) gather important data about the customer and the market
B) identify the types of data needed to give the customer better service
C) help the customer reduce turnover of their employees
D) provide input into how the CRM system should utilize data to create value for the customer

Question

Quizplus · Accepted Answer

Helping the customer reduce turnover of their employees is not typically a goal for salespeople using CRM systems. The focus is more on gathering and utilizing data to enhance customer service and value.

With CRM the Salesperson Does More Than Just Create Sales